We want you to be happy with every purchase from Online Wala. Because our products are digital and delivered instantly, please read this policy before buying.
1. When you are eligible for a refund
- You were charged but did not receive download access, and we cannot fix it within 48 hours.
- The file is corrupt, does not open, or is materially different from its description, and we are unable to provide a working replacement.
- You were charged twice for the same order (duplicate payment).
2. When refunds are not possible
- The product was downloaded and works as described, but you changed your mind or bought it by mistake.
- Your device or software does not meet the compatibility clearly mentioned on the product page.
- Free products, or requests made more than 7 days after purchase.
- Evidence of misuse, sharing of files or fraudulent chargebacks.
3. How to request a refund
- Open a support ticket or email us within 7 days of purchase.
- Mention your order number (e.g. FL1001), the product name and the problem (a screenshot helps).
- We reply within 24–48 working hours and first try to fix the issue or send a corrected file.
4. Refund processing
Approved refunds are issued to the original payment method through Razorpay. Banks usually credit the amount within 5–7 working days. When a full refund is issued, download access for that order is removed.
5. Cancellation
As files are delivered immediately after payment, orders cannot be cancelled once payment is successful. If payment failed or is pending, no amount is captured; any amount debited by your bank for a failed payment is normally reversed automatically by the bank/Razorpay.
6. Contact
- Email: contact.ganeshadigital@gmail.com
- Phone / WhatsApp: 9322598481
- Contact form: https://online-wala.in/contact
Last updated: 02 Nov 2026
